Frequently Asked Questions
Q. How Much space do i need?
A. The inflatable needs an extra 2 feet either side and an extra 10 feet for the blower behind and the mats at the front. so if an inflatable is 15ft x11ft you would need a space that is 25ft x 15ft.
Q. How and when do I pay?
A. We take a cash payment on delivery once the inflatable has been set up and our driver has gone through the safety instructions.
Q. Do I have to pay now if i book online?
A. No, at the moment we don't have that function so we will collect a cash payment on delivery and setup of the inflatable.
Q. Do I need to setup the equipment myself?
A. No our delivery driver will setup and pack away all the equipment.
Q. I have booked a hall can i have specific times?
A. Yes, Please call before hand so we can check to make sure there are no clashes. Our number is 07921101098
Q. How long do i have the inflatable for?
A. The inflatables are delivered between 07:30 and 13:00 on a geographical round basis and then collected in the same order between 17:00 and 20:30. So every one gets their choice of inflatable for the same amount of time.
Q.How many children can go on at one time?
A. Each inflatable is different if you select the inflatable you would like to hire the maximum amount of children will be under the book it now button. This number is the maximum number of children as long as they are under 1.2 metres. The taller the children the fewer that can use it.
Q. What do i do if it rains?
A. If it’s a light shower its ok to leave the inflatable on. In the event of heavy rain first get the children off the inflatable and then switch off at the mains. Once the rain has stopped switch the unit back on and dry off with a towel. Don’t let the children go back on until the bouncing bed is dry to avoid slips and collisions.
Q. Can I have a later collection time?
A. Yes as long as this is pre-arranged when booking or sorted out with the driver on delivery( Extra charges apply)
Q. Is there a charge for cancellation?
A. We will not apply a cancellation charge provided 5 calendar days’ notice is given of any cancellation. If a cancellation takes place within 5 days of the event we reserve the right to charge a £50.00 cancellation fee. If adverse weather conditions prevent the event from proceeding, no cancellation charge will be applied subject to the following criteria being met; (a) Cancellation is notified to the Company verbally at least 2 hours before the planned start time of the event, (b) The Company agrees that the weather conditions are unsuitable for the hire to proceed.
Failure to meet one or both of these criteria allows the Company the right to apply a £50.00 cancellation fee.
Q. Do you have insurance?
A. Yes we have £5 million public liability insurance.
Q. Can you have an inflatable inside?
A. Yes, Please check the height of the ceiling when you visit or book the venue and check that against the inflatable of your choice before you book. If unsure call us as we may have been there before and are more than happy to help. For the bigger bouncy castles and slides we could also advise of a few local halls in our area.
Q. Can you put the inflatable on concrete/ tarmac/gravel/paving?
A. No sorry, due to the health and safety aspect it is not possible. As each anchor point would need 165kg securing it to the floor. The minimum on any of our units is 6 anchor points. So to satisfy health and safety the inflatable would need 990kg minimum to hold it down.
Q. Does the fan have to be on all the time?
A. Whilst the inflatable is in use it needs to remain switched on. If for any part of the day it is not in use switch it off at the mains and push the castle onto its self so its not laying on the grass. Do not let any adults, children or pets onto the inflatable whilst its deflated.
Q. Do I have to be there when you deliver?
A. There needs to be a responsible adult present that can sign our hire agreement and take responsibility and be held accountable for the inflatable whilst in use.
